One of the most outstanding and advantageous functions of Peloton is that it offers a wide range of fitness metrics to help you track your workout effortlessly.
However, you might face several issues with Peloton metrics sometimes. For example, Peloton does not show metrics like resistance, cadence, and ranges. So what are the causes of this problem and what should we do in that case? Let’s see!
What Are Peloton Metrics?
In general, Peloton metrics are relatively accurate figures to reflect your workout progress on Peloton Bike or Tread.
Depending on these numbers, you will know how to follow the guide of Peloton instructors or adjust the level of intensity to fit your needs. Therefore, Peloton metrics could be considered an efficient guideline for your exercises.
Here are several indicators that you can see on the Peloton device’s touchscreen:
- Total Output
- Heart Rate
- Leaderboard Ranges
Why Doesn’t Peloton Show Metrics?
There are some possible reasons explained why Peloton does not show metrics on its screen, including:
- Errors in your Peloton display: The first reason that you need to check when Peloton not showing metrics is the display’s issues. If the display is broken, you cannot see anything on it, containing Peloton metrics.
- Errors in power connectivity: Sometimes, you will have to reconnect your Peloton device to the power source to fix the metrics problem. If your Peloton is not plugged into the power socket firmly, the display cannot turn on.
- Errors in Internet connectivity: If you cannot see the metrics on your Peloton app, it might be the faults in the Internet connectivity.
What Should We Do to Fix This Problem?
In this section, let’s see the four most common ways to handle Peloton not showing metrics!
Restart Your Peloton Device
The first solution for this metric issue is restarting the Peloton machine. All you need to do is shutting down your device and turn it on again. Follow these steps to restart your Peloton device in a safe way:
Step 1: Press and hold the power button until your bike is completely off.
Step 2: Disconnect the Peloton device and the power source by unplugging it.
Step 3: Leave your Peloton machine alone for 30 to 40 seconds.
Step 4: Replug the Peloton device into the power outlet.
After restarting your Peloton bike or tread, you need to join a class to check whether the metrics appear on the screen or not.
Calibrate Your Peloton Device
You should recalibrate your Peloton device when the metrics shown on the screen are no longer accurate. For example, when you ride with the resistance of 40 as usual but the screen shows 70 resistance, it’s time to make a calibration.
Process to calibrate your Peloton Bike+
Step 1: Click the three dots on the right corner of the Peloton screen.
Step 2: Go to the Device settings section.
Step 3: Choose the Home Calibration section.
Step 4: Wait for your Peloton Bike+ to recalibrate itself.
For more thorough and visual instructions, watch the following video:
The process to calibrate your Peloton Original Bike
Step 1: Receive Calibration tools from the Peloton.
Step 2: Click the three dots on the right corner of the Peloton screen.
Step 3: Go to the “About” section in the menu.
Step 4: After a small screen appears, click the top corner of that screen until you see the Sensor Calibration screen comes into the sign.
Step 5: Choose the “Get started” option.
Step 6: Turn the resistance knob all the way to the left.
Step 7: Press the “Calibrate” button on the Peloton screen to get the minimum calibration.
Step 8: Turn the resistance knob all the way to the right.
Step 9: Press the “Calibrate” button on the Peloton screen to get the maximum calibration.
Step 10: Choose the “Done” option on the screen to finish the calibration.
Recheck the Network Connectivity
Here are several ways to help you fix the Internet problems when Peloton not showing metrics:
- Use recommended and strong networking technologies such as Wifi and Ethernet.
- Change to another network.
Contact Peloton Support
In case you have tried all of the above but the Peloton screen still does not show parameters, contacting the Peloton support team is another optimal choice.
Peloton claims that the issue with Peloton not displaying the index is due to an unstable attachment between the Peloton touchscreen and the two monitor cables.
Therefore, Peloton suggests users should adjust the connection between the two components. If the problem continues, the recommendation is to completely unplug these cables to check them and then plug them back.
Here is the contact information of Peloton support:
- Phone number: (866) 679-9129
- Live chat on the Peloton Support Website
To sum up, Peloton not showing metrics is a common problem that you might have to face when using a Peloton device. However, it’s not too challenging to fix that problem. All you should do is try these mentioned solutions until your Peloton metrics work again.
1. How do I turn on target metrics Peloton?
You do not need to turn on the target metrics by yourself. These indicators will automatically come into the sign on the Peloton devices’ touchscreen.
2. How do you turn on the cadence on Peloton?
In some class types, cadence will not appear during the class. Thus, you will have to connect your Peloton machine with a cadence sensor to see the cadence metrics of your workout.
3. Did Peloton change its metrics?
Yes, it did. It has added the total time and the period in heart rate Zone 4 and 5. In addition, now you can also see the percentage of the class that you have achieved target indicators.
4. How do I know if my Peloton needs calibration?
You will know whether you should calibrate your Peloton or not by changing the Peloton resistance knob. If you turn the knob all the way to the right but you cannot see the 100 number on the display, it’s time to recalibrate the Peloton device.