Peloton Heart Rate Monitor Not Working: Top 5 Issues and Solutions

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BY James Roland
Updated on 08/29/2022
6 min read

Peloton Heart Rate Monitor is considered the most effective device to track your heart rate during your workout. It is crucial for beginners or seniors who need to know when they have to stop or push themselves.

However, when learning to use a Peloton heart rate monitor, many people run into some technical issues. For example, Peloton has received some feedback about the Peloton Heart Rate Monitor not working. Today, this article will give you some easy tips to fix these problems.

Why is Peloton Heart Rate Monitor Not Working?

There are many reasons for the Peloton Heart Rate Monitor Not Working. Possible causes include Battery Issues, Water Damage, Cable Issues, Software Issues, and Hardware Malfunction. However, these are all basic errors and you can completely fix them at home.

Troubleshooting Tips for Peloton Heart Rate Monitor

Pairing your Heart Rate Monitor

Follow four steps to make your Heart Rate Monitor Pairing successful:

  • Step 1: Tap Settings in the top-right corner on your Bike touchscreen.
  • Step 2: Select Heart Rate Monitor.
Select-Heart-Rate-Monitor

Select Heart Rate Monitor

  • Step 3: Locate your Heart Rate Monitor from the Available Devices list.
Locate-Heart-Rate-Monitor-from-the-Available-Devices-list

Locate Heart Rate Monitor from the Available Devices list

  • Step 4: Click Connect to start pairing.
Pairing-is-successful

Pairing is successful

Replacing the Battery

If you want to change your battery, you have to follow the replacement procedure below:

  • Step 1: Open the back cover of the Heart Rate Monitor.
  • Step 2: Take the old battery out.
  • Step 3: Install the new battery on the right side.
  • Step 4: Reinstall the back cover.

You can watch the video to see thoroughly all compartments of Peloton Heart Rate Monitor: Unboxing the Peloton Heart Rate Monitor with Trick and Tips

Incorrect Heart Rate

If your Peloton Heart Rate Monitor shows up with an incorrect heart rate metric, you need to know these below notices to ensure that the heart rate can be fixed:

  • You moist the sensors with water.
  • Re-tighten the band and replace it at the center of your chest.
  • The sensors are in full contact with your skin.
  • Put the band below the pectoral muscles or below a sports bra strap.
  • Reattach the Heart Rate Monitor to the band via the snap connectors.
Wear-the-strap-correctly

Wear the strap correctly

Top 5 Issues when using Peloton Heart Rate Monitor and Solutions

Not Showing Up

The first problem we may cope with when the Peloton Heart Rate Monitor is still working properly is the signal not displaying on the Peloton bike.

Reasons Solutions
Pairing multiple devices at once Disconnect all devices
Low heart rate sensor’s battery Take the alternative battery
Peloton equipment placement Avoid electromagnetic disturbances
Disabled Bluetooth in the Peloton bike settings Reset the Bluetooth

 

All-information-by-Heart-Rate-Monitor

All information by Heart Rate Monitor

Not Working After Battery Replacement

After replacing the battery, the Heart Rate Monitor settings may be changed.

Reasons Solutions
Unconnected WiFi in the equipment Switch WiFi networks and restart your Peloton equipment.
Disabled Bluetooth in the Peloton bike settings Reset the Bluetooth
Wrong information display Wipe the cache

Among the above solutions, wiping the cache is the solution you have to pay more attention to. Follow one of four ways below to completely clear the cache on the screen.

  • Power off your touchscreen. 

Press the power button on the top to turn off the touchscreen. After a couple of seconds, press the “Shutdown” option.

  • “Wipe Cache Partition” option.

Click on the “Volume” buttons to choose “Wipe Cache Partition”.

  • “Reboot the system now” option.

After the partition has been completed, press the “Reboot system now” icon.

  • Hold the “Volume up” icon and “Power” icon at the same time.

This will turn your Heart Rate Monitor system into recovery mode.

Set-up-heart-rate-monitor-settings

Set up heart rate monitor settings

Not Showing Heart Rate Zones

Your device not showing the Peloton heart rate zone while still showing up the heart rate is also a common problem with Peloton Heart Rate Monitor.

Reasons Solutions
A malfunction in the software storing your personal data (due to power outages or software update changes). Update your personal data regularly
Heart-rate-zone

Heart rate zone

Not Showing Correct Heart Rate

What should you do if your Heart Rate Monitor provides incorrect, inconsistent, or abnormal heart rate metrics? Here are the reasons and solutions for this issue:

Reasons Solutions
Wrong band placement (too tight, too loose, or in the wrong position) Wear the strap correctly.
Peloton equipment placement Avoid electromagnetic disturbances
Low heart rate sensor’s battery Take the alternative battery
Worn-out Peloton HRM Reset the Heart Rate Monitor settings and update your personal data

 

Heart-rate-metrics

Heart rate metrics

Not Connecting

Not connecting is a common error when using Peloton Heart Rate Monitor. We find out three reasons below and give you some solutions:

Reasons Solutions
Inactivated Bluetooth on your Peloton equipment Refresh the Bluetooth of the touchscreen, then reconnect the device
Pairing multiple devices at once Disconnect all devices, then reconnect the device
Faulty software update on your Peloton equipment Pair your Hear Rate Monitor again

 

All-information-by-Heart-Rate-Monitor

All information by Heart Rate Monitor

Conclusion

The heart rate sensor is a very useful feature provided by Peloton. Hence you should choose the suitable heart rate monitor for yourself to get the appropriate health metrics during workout time.

However, a few minor incidents can reduce your satisfaction and experience. In the above article, we have mentioned and guided some methods to deal with these issues. Hopefully, it has helped you solve your problems with Peloton Heart Rate Monitor not working.

FAQs

1. How to turn on the Peloton Heart Rate Monitor?

To turn on the Peloton Heart Rate Monitor, you have to follow these steps:

  • Step 1: Navigate to the heart rate monitor connection modal.
  • Step 2: Find the modal by tapping on the time or by joining the class
Select-Heart-Rate-Monitor (1)

Select Heart Rate Monitor

  • Step 3: Select your heart rate monitor.
Locate-Heart-Rate-Monitor-from-the-Available-Devices-list (1)

Locate Heart Rate Monitor from the Available Devices list

  • Step 4: Tap the Connect button next to the heart rate monitor.
Pairing-is-successful (1)

Pairing is successful

2. What type of battery does a Peloton Heart Rate Monitor use?

You have to use a 3V lithium battery model with the number CR2032 to change the batteries of your Heart Rate Monitor.

3. How to reset a Heart Rate Monitor?

If you want to reset your heart rate monitor, here is a full procedure.

  • Step 1: Take the battery from the monitor out.
  • Step 2: Press the metal snap for at least 10 seconds.
  • Step 3: Wait for 30 seconds before placing the battery in the peloton heart rate monitor.

4. What are the benefits of Peloton Heart Rate Monitor?

There are three benefits of Peloton Heart Rate Monitor:

  • Show up your heart rate and heart rate zone during your workout time.
  • Help you improve your performance.
  • Keep track of your physical condition based on heart rate during your workout time.

5. Where can I get support if my Peloton Heart Rate Monitor is not working?

If you need support to fix some common Peloton problems such as a broken heart rate monitor, you should contact Pelton support here. Or send them an email at [email protected]. Another option is to give them a call at (866)-679-9129. The Peloton team is available 7 days a week from 9 AM to 9 PM ET.

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